As well as new bookcases (see earlier blog post) I was forced to buy a new washing machine the other week. The old one, at least fifteen years old, gave up the ghost in the filter department. Much like our old dog, who was also fifteen, it was dribbling from beneath and leaving puddles behind. The spin was no longer spinning properly either.
I decided to go with AO (you know, the one with the Ramones song on the advert, “Hey ho, let’s go,” or Blitzkrieg Bop if you’re old enough).
They delivered in a couple of days, which was fair enough, but it was at the back end of their delivery time estimate and was starting to feel like “Hey ho, let’s take all day about it.”
When they did arrive they got everything off the van, and I mean everything, because mine was stuck somewhere at the back. Then their faces dropped when they realised the one they thought was mine wasn’t. They’d delivered and installed mine at the previous customer’s. Not to worry I was informed, this one is a better one! It was indeed the next model up from the one I ordered but, I had to enquire, just what the person who had mine, a model down from what they had paid for, would think of it?
I contacted their customer services while they phoned home. In the end they went back to the other people and gave them the right one, the one they had ordered, and carefully wrapped mine in enough bubble wrap to refloat the Titanic.
Now it all turned out right in the end but what really annoyed me was the attitude of the delivery driver. It was just fine with him to leave the other people with something less than they’d paid for. They would have noticed at some point, I’m sure. Then someone else would have had to clean up his mess.
I got what I ordered, but I’m not sure I’d use them again.
Another thing that puts me off these companies is their policy of charging a fortune for installation. AO wanted, if I remember correctly, in the region of £50 to install a washing machine. It only needs fitting to a water pipe and plugging in! Thankfully I have the wherewithal to do that myself.
I had a similar experience when I last got a fridge freezer, only this time it was Curry’s (do they even exist anymore). They wanted £170 to install it. A hundred and seventy pounds to put in a plug. Some people must pay it otherwise it wouldn’t be there.
Now I find myself in need of another sofa. They want around £100 to take the old one away. Presumably these people think most of us are too daft or lazy to look up waste disposal on the internet. I’m not. My local council will take it away for £32. It’ll have to sit in the garden for a while until they get around to it, but I’ve got a big garden and a load of other rubbish they’ll take with it.
Now all I have to do is wait the 8-9 weeks DFS reckon it’ll take to deliver a sofa and armchair that were on clearance but, apparently, not actually in stock. Luckily they’ve just extended the furlough scheme, so I’ll probably still be sat here on the old one when they come.